how to add free live chat plugin for wordpres

How Do I Enable Live Chat Plugin For WordPress?

Yakub Hasan

22 February, 2024

Looking to implement live chat on your WordPress website? Great idea.

A live chat feature allows you to provide better customer service by appointing dedicated representatives. Your customers can ask questions about a product, learn more about your company, and receive support instantly.

Enabling a live chat plugin in WordPress is easy. In this tutorial, we’ll walk you through step-by-step as we set up a live chat plugin on our WordPress website.

Let’s dive in.

Why Should You Consider Having a Live Chat Plugins Feature?

As a business, having a live chat feature is not a privilege anymore, it’s a necessity. Do you know? 73% of customers prefer live chat as a communication channel when dealing with a business, reports by Invesp.

Live chat plugins allow you to meet this customer expectation, gaining more trust. On the contrary, if you don’t have a live chat system, your customers will have a negative first impression.

Some of the most common benefits of having a live chat feature include:

Provide Faster Customer Support

When visitors stumble upon your website for the first time, they have many questions in mind. For example, they might be looking for specific information about your product such as pricing. Some customers can also be looking for resources related to your product or are facing a problem.

A live chat system ensures you can serve your customers anytime, anywhere. Even if you don’t have a dedicated customer agent 24/7, you can set up chatbots with scripts that will handle important customer queries.

Live chat customer support can change how your customers perceive your brand. Because any customer would love instant support that solves their problem.

Better Conversion Opportunity

Not every visitor comes to your website with a buying intention. But by using live chat, you can give an extra push to convince them to buy from you.

Your customer support representative can have a conversation with your audience to understand their needs. The representatives can then recommend the best-suited products to them. If there’s an ongoing sale or special discounts, the visitors can learn about them.

With a bit of persuasion skills, your customer support agents can turn regular visitors into customers in no time.

Easier Lead Generation

Many websites use popups, opt-in forms, and lead magnets to generate potential customers. But the problem is, it’s up to the customers whether they want to provide their information. When it comes to live chat though, it’s more likely that they need to chat with your representative.

Some live chat plugins ask the visitor to enter their name and email before they can start chatting with the agent. Since it’s a necessity for customers as well, they will happily provide the information to talk with your agent. This results in easier lead generation.

Step 1: Choose Your Preferred Live Chat Plugins

This step is obvious. There are so many live chat plugins available for WordPress. You need to choose one of them. For demonstration purposes, we’re going to use a popular WordPress chat plugin called LiveChat

LiveChat supports 200+ integrations including all the popular social media and messaging platforms. It offers real-time reporting and analytics. What we liked the most about LiveChat is how it uses AI to communicate with customers.

With all these rich features, we decided to go with this plugin.

Step 2: Install and Activate the Live Chat WordPress Plugin

After deciding which plugin you’d like to use, let’s move on to the next step which is installing it on your WordPress website.

First, go to your WordPress website’s admin dashboard.

On the left sidebar panel, drag your mouse pointer to Plugins.

How do I Enable Live Chat Plugins in WordPress

Click on the Add New Plugin button.

How do I Enable Live Chat Plugins in WordPress

It should take you to the plugin store. On the search bar, enter the name of your plugin.

How do I Enable Live Chat Plugins in WordPress

In our case, we’re going to enter LiveChat. After that, scroll down until you find the live chat plugin you’re looking for. Once you find it, press the Install Now button.

How do I Enable Live Chat Plugins in WordPress

Wait until the plugin is installed. After installing the plugin, press the Activate button.

How do I Enable Live Chat Plugins in WordPress

And that should take care of this step.

Step 3: Configure the Live Chat Plugin For Your Website

After installing the plugin, we’re still not done. We need to set up the plugin and configure it to suit our needs. So let’s do that now.

If you successfully installed and activated the plugin, you should see it appear on the left sidebar panel now. Click on the plugin name.

How do I Enable Live Chat Plugins in WordPress

As you can see in the below screenshot, it took us to the registration page.

How do I Enable Live Chat Plugins in WordPress

So let’s create an account now. Enter your business email and name. And then press the Sign up button.

After some processing, your account should be created. You’ll also notice a popup. You can either press Got it or press Go to LiveChat for further customization. Let’s go with the second option.

How do I Enable Live Chat Plugins in WordPress

Here, you can complete your account by entering your name, job title, company website URL, language, and phone number. You can also let LiveChat know about your goals for using the product. Once completed, press the Next button.

On the next page, you can invite your team members to LiveChat. You can either copy the invite link and send them or enter their emails manually. If you choose to enter their emails in the text box, then press Send Invites. Once you’re done, press the Next button.

On this last page, you can tweak and customize your chat window. For example, you can set a greeting message, change chat colors, and pick a theme for the chat. When done, press the Next button.

The LiveChat dashboard shows you different tasks you can complete to better understand the tool.

Enable Live Chat Plugins in WordPress

For now, we’re going to skip them. Let’s visit our site to see the live chat plugin in action.

Step 4: Confirm if the Live Chat Plugin is Working

Go to your website. You should see a live chat popup on the bottom right corner of the screen.

To start chatting, press the Chat Now button. It will ask the user to enter their name and email. Then they can press the Start the chat button to start having a conversation with the appointed customer representative.

So that’s how you can be sure if everything is going well with your live chat. Pretty simple, right? With that, you’ve successfully enabled your live chat plugin in WordPress. Beyond this, you can customize the plugin to make it your own.

Is There a Free Chat Plugin for WordPress?

There are many live chat plugins for WordPress that you can try for free. Many of these plugins have a free trial or free tier plans with limited features. You either have to buy the plugin after the free period ends or you’ll have to pay to unlock extra features. Some plugins (Tawk. to for example) add branding to your live chat which you need to pay to remove.

So, in a word, there’s no free live chat plugin that offers all the necessary features altogether. But, the paid plugins are not too costly as well. Such as Hive Support, which serves your purpose at an affordable price.

Final Thoughts

Congratulations on enabling your live chat plugin on your WordPress website. We’ve covered the step-by-step process of installing a live chat plugin, activating it, setting up an account with it, and customizing the live chat window for the best performance.

Even if you decide to use a different plugin than LiveChat, the steps are more or less the same. If you enjoyed this article, check out our blog for more comprehensive guides on how live chat can help your business.

If you want to take your customer support to the next level, check out the features of Hive Support, our all-in-one customer service WordPress plugin that also includes a live chat feature.

0 thoughts on “How Do I Enable Live Chat Plugin For WordPress?

Leave a Reply

Your email address will not be published. Required fields are marked *