Efficient Customer Support for WordPress

Smart Companion for your Support Team. Enhance Helpdesk Experience

Faster Customer Response Management for Your WordPress

Smart AI-based Live Chat and Chatbots.

Customers can find solution articles from the Home tab.

Frictionless communication and assist your customer 24/7.

Ai Chatbot with full integration of ChatGPT.

Proper Analytical Ticket Stats

Easily analyze the ticket stats as full-proof data such as the number of received tickets, undefined, etc. Filter the reports based on specific periods and improve ticket management clarity.

Learn more about your customers with custom fields

In Hive Support, you can easily customize the ticket submission form with various fields such as text field, text area field, number field, dropdown field, etc.

Turn your ticket management system more reliable with Automation

Powerful Automation

Create the automation template with a trigger event, condition, and action. When the condition will be matched the automation process will be automatically performed. Add multiple conditions and actions for the triggering events. Craft unlimited automations for various purposes.

Saved Templates

Improve your ticket management tasks response time with canned responses. You can easily create various response automation templates based on commonly asked customer questions. So the agents can easily reply by choosing them and do faster responses.

GrFuel Yourowth with Hive Support

Don’t just rely on our words! Check what our users are saying.

Assist your Customers on the go

Now you can easily use the Hive Supports smartphone apps on operating systems like Android and iOS. Monitor & Manage your support management tasks anywhere you want. Create a flexible work environment for your agents and improve productivity.

Detail customer history and activities

Gain insights into customer information, including their activities like creating and responding to tickets. This enables efficient query management and enhances the quality of customer service provided.

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Add Private or Public Notes

Intensify customer service by including public and private notes for tickets. These notes assist agents in resolving issues more efficiently, providing a seamless and personalized support experience.

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Support Portal for Customers

Build a live support portal for customer support tickets. From the support portal, they can easily see all their created ticket and replies. It will enhance the customer support experience.

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