Hive Support Changelog

Stay up-to-date with the latest changes and get the most out of Hive Support! Our changelog provides a detailed record of updates, newly added features, performance improvements, and bug fixes

V 2.0.0

May 25, 2026

  • New: RAG Knowledge Base — train AI on your WordPress content

  • New: Document Upload — index TXT and DOCX files for AI training

  • New: Knowledge Base admin panel with indexing progress,
    source management and pagination

  • New: Human Handoff — visitors can request human support
    directly from AI chat

  • New: Support Queue — manage multiple visitor requests in
    real time

  • New: Live Agent Takeover — agents can take over AI chats
    from wp-admin

  • New: Chat Transcripts — view all AI conversations in Inbox

  • New: Auto-ticket creation — GPT summarizes conversation
    and creates ticket when no agent is available

  • New: Agent notification badge and toast for new queue requests

  • New: Conversation history — AI remembers previous messages
    in same session

  • Improved: ChatGPT Settings — updated to latest OpenAI models
    including GPT-4o Mini, GPT-4o, GPT-5.4 and GPT-5.5

  • Improved: API key masked for security, never exposed to browser

  • Improved: Test Connection button with smart activation

  • Improved: Train AI — removed non-functional Fine-tuning tabs

  • Improved: Character limits on instruction fields to prevent
    token overflow

  • Improved: Inbox filter — separate AI and Human chat views

  • Improved: Analytics — split stats for AI vs Human chats

  • Fixed: Ticket AI reply using deprecated OpenAI endpoint

  • Fixed: Shared transient cache key bug

  • Fixed: API key getting wiped when saving Prompt Settings

  • Fixed: Input sanitization and rate limiting on AI chat

  • Security: API key removed from frontend JavaScript

  • Security: Rate limiting on AI chat endpoint

  • Security: Capability checks on all admin actions

  • Security: Input sanitization across all user inputs

V 1.2.10

May, 2026

New Features


– Auto-Detect IMAP Settings: When setting up email piping, simply type your support email address and Hive Support automatically fills in the correct IMAP host, port, and protocol for Gmail, Outlook, Yahoo Mail, Zoho Mail, iCloud, AOL and other popular providers

– Test Connection Button: Verify your email credentials are working before saving. Get instant feedback with a clear success or error message explaining exactly what went wrong

– Provider-Specific App Password Guide: The setup form now shows the correct instructions for generating an App Password for your specific email provider, with direct links to Gmail, Outlook, Yahoo, Zoho, iCloud and AOL account security pages

 

Improvements:
– Mailbox setup form redesigned: Piping Email field moved to the top for a more logical setup flow
– Better field labels, placeholders and helper text throughout mailbox settings
– Agent role management improved — adding a support agent no longer removes their existing WordPress roles
– Activity log now correctly shows ticket creation source
– Email notifications now display real agent and customer names correctly
– Reports chart labels corrected
– Security improvements across multiple endpoints
– Mailbox endpoint protection strengthened
– Code quality improvements throughout

V 1.2.9

April 04, 2026

🆕 Added: Activity Preview

✅ Fix: Fine-tuning session limit exceed

V 1.2.8

January 17, 2026

Fixed: Slack authentication

Optimized: Optimized plugin security and performance.

V 1.2.7

October 16, 2025

🆕 Added: New option to hide the registration form — giving you more control and flexibility over your support setup.

✅ Fix: Resolved some minor issues for smoother performance.

V 1.2.6

September 28, 2025

Fixed: Email template update problem.

Optimized: Improved plugin security and performance.

Fixed: Rewrite rules not flushing correctly.

Fixed: Email data display issue in the Mailbox.

Fixed: Agent permission update bug.

Fixed: Order display issues with WooCommerce and Easy Digital Downloads.

Fixed: Duplicate rewrite rules flush issue.

Fixed: Console error caused by Moment.js.

Fixed: Styling issue in the delete content confirmation modal.

V 1.2.5

July 10, 2025

  • ✅ Fixed: Console error related to Moment.js
  • ✅ Fixed: Guest chat loading issue
  • ✅ Fixed: Various minor bugs for improved stability
  • Optimized: Reduced overall plugin file size for better performance

V 1.2.4

April 03, 2025

  • Added: Streamlined Onboarding: New users are redirected to the onboarding page right after activation for a smoother setup.
  • Added: Visual and Text editing modes for more flexibility
  • Added: color change option in the Appearance settings
  • Improved: Resolved the issue where auto-generated pages were not being created properly
  • Fixed the chat widget’s pre-suggestion question color issue.
  • Resolved CSS conflicts for a better design experience.

V 1.2.2

Feb 14, 2025

  • Improved: Smarter AI – Improved ticket summary & AI-generated replies
  • Improved: AI Data Source Expansion – Post & post types now supported
  • Improved: Chat Widget Fixes – Improved color contrast for better visibility
  • Added: New Support Page Features – Login, registration & password reset for non-logged-in users
  • Added: Customizable Messages – Set messages for users who aren’t logged in

V 1.2.0

Jan 29, 2025

  • Added: AI Ticket reply
  • Added: Default Support Page
  • Added: New Dashboard Page
  • Improved: UI & Design
  • Improved: Better Menu Alignment
  • Fixed: AI Chat CSS Issue

V 1.1.9

Jan 9, 2025

  • Fixed: Resolved a PHP error to enhance overall stability and performance.
  • Fixed: Enabled the chat widget to display when an admin is logged in.
  • Fixed: An issue causing the AI chat prompt field to remain empty.
  • Improved: ticket table responsiveness for smoother usability on mobile and tablet devices.

V 1.1.0

Dec 18, 2024

  • Added: Server-Side Corn job option for Email to Ticket
  • Fixed: Mail box Email piping issue
  • Fixed: Time zone issue
  • Fixed: Wrong Ticket create time from Email to Ticket
  • Fixed: Remove bootstrap dependency from chatbot
  • Fixed: Improved Email piping DOC

V 1.0.9

Dec 4, 2024

  • Added: Chatbot Fine Tuning Feature
  • Added: Chatbot Pre-Built FAQ options
  • Fixed: Breakdance Page builder issue
  • Fixed: ticket update time issue
  • Fixed: responsive issue

V 1.0.7

  • Added: widget appearance options
  • Added: Chat widget color change options
  • Added: Chat widget AI assistant avatar upload option

V 1.0.6

  • Added: Incoming Webhook
  • Added: Outgoing Webhook
  • Improved: Performance
  • Fixed: missing string translation issue
  • Fixed: PHP Warning

V 1.0.4

  • Fixed: admin mail not sending when create ticket issue
  • Fixed:translate not working issue
  • Fixed:Mailbox separate Admin and support email add option issue
  • Fixed: Mailbox SMTP configuration issue
  • Fixed: Email to ticket not creating ( Email piping ) issue

V 1.0.3

  • Added: Chat Widget Article Search bar placeholder text change option
  • Added: WhatsApp integration
  • Fixed: wrong ticket update time issue
  • Fixed: admin ticket reply preloader not working issue
  • Fixed: time zone issue
  • Fixed: guest live chat old list not showing issue
  • Fixed: AI chat bot response display on scroll issue

V 1.0.2

  • Added: RTL Support
  • Fixed: mail markdown error issue
  • Fixed: font family conflict issue
  • Integrated: Appsero