Best Customer Support Plugin For WordPress

10 Best Support Ticket Systems for Your WordPress Site in 2024

Yakub Hasan

20 February, 2024

Ever felt like your WordPress site is throwing a tech tantrum? You know, questions popping up like surprise guests, glitches playing hide-and-seek, and site quirks turning your calm day into a tech puzzle.

But don’t fret! That’s where support ticket systems come to the rescue. They’re not just tools; they’re your buddies, making those WordPress hiccups a breeze. Picture a place where every question gets a superhero-like response.

On the hunt for the best support ticket system for your WordPress site? Well, you’re in luck because we’ve got some top-notch options to level up your WordPress game.

And as you dive into the world of WordPress plugins, finding that perfect support ticket system becomes a bit of a quest. Imagine discovering the best ticket plugin for WordPress—a real game-changer in handling those tricky inquiries.

Now, if you’re the event planning maestro, the search for the best free online event registration and ticket plugin might just lead you to a hassle-free solution. 

Ready to make your WordPress journey smoother? These support ticket systems have got your back!

Exploring Support Ticket Systems

Let’s have a friendly chat about Support Ticket Systems, your go-to WordPress buddy for top-notch customer support. Imagine it as your trusty sidekick, handling all the user questions and hiccups like a champ.

So, when someone needs a hand, a virtual ticket is born—kind of like a digital SOS. Then, our system swoops in, connecting the dots to the right solution. It’s like having a friendly guide ensuring no user feels lost in the shuffle. 

And hey, when we talk about top players, think of examples like Zendesk, Hive Support, or Freshdesk—they’re the rockstars, making WordPress customer care a breeze!

Key Considerations for Choosing a Support Ticket System

Alright, friend! So, now that we’ve cracked the code of what a Support Ticket System is, you might be thinking, “Alright, but how do I pick the best ticket plugin for WordPress?” 

Totally get it! No need to stress. We’re here to chat about it and clear up any confusion. Just scroll down at your own pace with us, and let’s have a cozy chat about the Key Considerations for Choosing a Support Ticket System. 

We’re here to make it all crystal clear and help you find your perfect match. Excited to dive into the good stuff? Let’s chat about the Key Considerations:

Easy Interface, Customize Easily

  • Look for systems that feel like a breeze to use.
  • Customization is key—make it work for your unique needs.

Fit with WordPress Tools

  • Compatibility is everything—ensure it plays nicely with your existing WordPress toolbox.
  • Seamless integration equals smooth sailing.

Smooth Ticket Tracking

  • Track like a pro—opt for systems that streamline ticket management.
  • Efficiency is the name of the game—choose one that keeps your support ship in tip-top shape.

Consider these as your golden rules when diving into the sea of Support Ticket Systems. 

Why Choose a WordPress Support Ticket System?

Ready for round two? We did the whole Support Ticket System thing, and now you’re probably like, ‘What’s the deal with WordPress Ticket Systems?’ 

Let’s chat like we’re catching up over coffee. You might ask, ‘Why bother with a WordPress one?’ 

Easy! Stick around, and we’ll chat about why it’s a solid choice—no techy talk, just a friendly convo! Here are the key reasons:

  1. Simplify customer chats effortlessly.
  2. Speed up solutions like a tech superhero on speed dial.
  3. Ensure happier users and foster loyalty.
  4. Gain insights through analytics for a smarter WordPress journey.
  5. Grow your WordPress smoothly, laying the groundwork for expansion.

Ready to learn more? Scroll down, and let’s make your WordPress journey a breeze! 

10 Best Support Ticket Systems: A Comparative Analysis

PluginFeaturesUser-FriendlyIntegrationPricing
Awesome SupportRobust ticket management, email integrationYesYesAffordable
Hive SupportSuperior Integration CapabilitiesYesExtensive and SeamlessFree and Premium
Fluent SupportSimple interface, basic ticket featuresYesLimited  Free and Premium
SupportCandyMulti-channel support, automationYesYesSubscription-based
Zendesk SupportAI-powered automation, omnichannel supportYesExtensiveFree and Premium
Help ScoutEmail-based, knowledge baseYesYesSubscription-based
LiveAgentFeature-rich, scalableYesExtensiveSubscription-based
JS Help DeskMultichannel support, live chatYesExtensiveSubscription-based
KB SupportSuperior Integration CapabilitiesYesExtensive and SeamlessFree and Premium
FreshdeskBasic contact form functionalityYes  LimitedFree

List of 10 Best Support Ticket Systems

Let’s Chat: Finding the best Support Ticket System for Your WordPress Site! Alrighty, we’re getting to the juicy stuff! 

In this part, we’re doing the whole review thing to find the absolute best support ticket system for your WordPress site. 

So, grab a comfy seat, and let’s dish on the top players in the game.

1. Awesome Support

Support Ticket System/ Best Support Ticket Systems for Your WordPress Site

Hey friend, let me introduce you to Awesome Support – the ultimate wingman for your WordPress helpdesk and support tickets!

Imagine this: Awesome Support is like the rockstar of WordPress plugins, taking on giants like Hive Support and Helpscout. 

The best part? You can set up your helpdesk game in just 5 minutes – no kidding!

Software Specifications

Version6.1.6
Active Installations10,000+
WordPress Version4.0 or higher
Tested Up To6.4.2

Mega Features, No Fuss

  • Built over three years with constant improvements.
  • Your all-in-one support buddy for tickets and help.
  • Ideal for small startups or large companies.
  • Sets service level agreements for smart ticket routing.
  • Loaded with features for all your support needs.
  • A mix of free and premium options—something for everyone!

Pros

  • Tickets are easy for users and agents.
  • Easily bring in tickets from Zendesk, Helpscout, and Ticksy.
  • Get emails tailored to what you need to know.
  • Lots of features, like private talks and extra details.

Cons

  • Need extra parts for fancier features, it costs more.

Pricing 

Support Ticket System/ Best Support Ticket Systems for Your WordPress Site

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Why We Listed Awesome Support?

Now, you might be wondering, why we’re recommending this as the best WordPress plugin for ticket systems. Well, let me break it down for you—why this one made it to the top of our list. 

It’s the all-in-one support solution, perfect for any size business. Smart ticket routing, and user-friendly features. Meet version 6.1.6 – trusted by 10,000+ WordPress users. 

Best Support Ticket Systems for Your WordPress Site

2. Hive Support

Support Ticket System/ Best Support Ticket Systems for Your WordPress Site

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WordPress rockstars! Meet Hive Support, your WordPress BFF for customer service wonders. Imagine a world where live chat sparkles, FAQs get magical answers, and support dances with you 24/7. 

It’s like having a friendly support genie in your team! Check out ticket status reports and agent rockstars effortlessly. Customize your support groove with tailored forms, and let automation work its charm. Sounds like a party, right?

Specifications

Version
Active Installations
WordPress Version
Tested up to

Why Hive Support Rocks?

  • Live chat and chatbots – the life of the WordPress party
  • Instant FAQs, answering like magic
  • Support that never sleeps
  • Reports for the strategy buffs
  • Funky ticket forms for a personalized vibe
  • Automation that’s pure magic
  • Hangs out seamlessly with e-commerce and pals

Here’s to the Experts

  • WordPress turns into your support playground
  • Customers get the red carpet treatment
  • Reports to make Sherlock proud
  • Automation becomes your support sidekick
  • Easy dates with e-commerce, CRM, and buds

A Pinch of Reality

  • Pro version for the ultimate VIP experience
  • Some twists and turns for the seasoned pros

Pricing

Support Ticket System/ Best Support Ticket Systems for Your WordPress Site
1 Site VIP Access$59 Annual
5 Sites Super Support$129 Annual
100 Sites Mega Support$199 Annual

Why Hive Support Steals the Show?

Hive Support is not just a plugin; it’s the superhero cape your WordPress site craves. With Hive Support, every customer gets VIP treatment. 

It’s not just about support; it’s about creating a support spectacle. Elevate your WordPress game with Hive Support—because your site deserves the friendliest show in town!

3. Fluent Support

Support Ticket System/ Best Support Ticket Systems for Your WordPress Site

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Meet Fluent Support – the buddy you didn’t know your WordPress site needed! It’s like Zendesk, but friendlier, self-hosted, and crazy fast. Unlimited support, super easy, GDPR-ready – it’s your website’s new superhero!

Software Specifications

Version1.7.7
Active Installations6,000+
WordPress Version5.6 or higher
PHP Version6.4.2
Tested Up To7.3 or higher

Features

  • Gather all customer questions effortlessly
  • Juggle tickets like a pro on different channels
  • Be a genius with smart waiting times
  • Give customers a cozy portal to chat
  • Get the lowdown on agents and customers
  • Quick-reply tools for superhero responses
  • Speedy and smooth, thanks to VueJS magic

Pros

  • Your all-in-one support sidekick
  • Ticketing wizardry for every channel
  • 360-degree views of your customers
  • Fully GDPR ready and plays nice on your turf
  • It’s like the superhero of support, but for real!

Cons

  • The cool features might ask for a little extra cash

Pricing

Support Ticket System/ Best Support Ticket Systems for Your WordPress Site

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Why We Listed Fluent Support?

Fluent Support made our list for being the friendliest, fastest, and feature-packed support buddy. If your site needs a support upgrade, this is it.

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4. SupportCandy

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Enter SupportCandy, your support partner in crime for all things WordPress! It’s not just a ticket system; it’s your sidekick, here for infinite tickets and agents. 

With features that keep it simple, secure, and always improving, get ready to amp up your customer support game in a snap!

Software Specifications

Version3.2.3
Active Installations10,000+
WordPress Version5.6 or higher
PHP Version7.4 or higher
Tested Up To6.4.2

Features

  • Infinite tickets and agents for endless support adventures
  • Advanced filters and search options for quick ninja moves
  • Private notes for undercover agent convos
  • 16+ customizable ticket fields for your unique touch
  • Guest tickets with OTP login for breezy access
  • Email notifications and working hours to keep it organized
  • GDPR compliant with a cool terms & conditions checkbox
  • Premium add-ons for those extra support superpowers!

Pros

  • Unlimited tickets and agents mean no support boundaries
  • Smart custom filters for quick and ninja-like searches
  • Private notes for behind-the-scenes agent magic
  • A buffet of customizable ticket fields for every flavor
  • Guest tickets with OTP for easy breezy access
  • Email notifications keeping you in the loop
  • Premium add-ons for when you want to level up!

Cons

  • The fancy add-ons might ask for a bit extra pocket change

Pricing

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Why We Listed SupportCandy?

SupportCandy snagged its spot on our top list for being the friendliest and feature-packed support sidekick. 

From unlimited tickets to seamless integrations, it’s the kind of support buddy that stands out. It’s not just a plugin; it’s like having a support superhero right in your WordPress corner!

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5. Zendesk

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Zendesk Support for WordPress brings the power of Zendesk’s helpdesk to your blog or site. With features like Single Sign On, turning comments into tickets, and easy access to your support dashboard, it’s your all-in-one solution for seamless customer service.

Software Specifications

Version1.8.5
Active Installations3,000+
WordPress Version2.9.2 or higher
Tested Up To6.3.2

Features

  • Single Sign for a hassle-free user experience
  • Turn blog comments into Zendesk Support tickets effortlessly
  • Zendesk Support Web Widget for knowledge base search, chat, and ticket submission
  • Customizable Zendesk Support Feedback Tab for a personalized touch
  • Access tickets and views from your WordPress dashboard
  • Simple contact form for quick visitor submissions

Cheers to the Pros

  • Hassle-free login with Single Sign On
  • Seamless conversion of comments into tickets
  • Web Widget for versatile support options
  • Easy access to tickets and views from your WordPress dashboard

Cons

  • The old Dropbox feature is being deprecated, replaced by the Web Widget

Pricing

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If you’re new to Zendesk, sign up in just 30 seconds for a 30-day free trial with no credit card needed. For more details Click Here.

Why We Listed Zendesk?

Zendesk Support for WordPress earns its spot for being the bridge between your WordPress site and Zendesk’s robust helpdesk. 

With features like seamless sign-on and ticket conversion, it’s a must-have for those aiming to provide top-notch customer service. It’s the Zendesk magic right in your WordPress world!

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6. Help Scout

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Ever dreamt of giving your customer support a friendly, human touch on a global scale? 

Well, enter Help Scout for WordPress! This plugin, with its quick setup, not only adds a snazzy contact form but also seamlessly integrates the Help Scout Beacon, bringing a touch of magic to your WordPress support experience. 

It’s like having a personal support wizard for your site!

Specifications

Version6.5.1
Active Installations700+
WordPress Version4.5 or higher
Tested Up To6.4.2

Features

  • Quick setup for a contact form on your site
  • Integration of Help Scout Beacon for easy communication
  • Additional premium features available in Help Scout Desk

Pros

  • Swift set up, taking only a few minutes
  • Seamless addition of a contact form and Help Scout Beacon

Cons

  • Full-featured options require the premium Help Scout Desk plugin

Pricing

For additional features, explore Help Scout Desk, a premium plugin for a more comprehensive customer portal experience.

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Why We Listed Help Scout?

Help Scout for WordPress stands out for simplifying the integration of Help Scout’s powerful customer support tools. 

With a quick setup, it adds a personal touch to customer interactions, making it a valuable addition for businesses aiming to enhance their support game. 

It’s the easy way to bring Help Scout’s efficiency to your WordPress site!

7. LiveAgent

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Step into the realm of LiveAgent – your ultimate support sidekick! Imagine 179+ features at your fingertips, like a magic wand for your multi-channel help desk. 

With a universal inbox, a spellbinding hybrid ticket stream, and a turbo-charged live chat, LiveAgent turns customer service into an enchanting journey. It’s not just a solution; it’s a joyous experience. 

Embrace LiveAgent, where every feature is a magical touch to elevate your customer support game. Ready to add a sprinkle of wizardry?

Specifications

Version4.4.3
Active Installations700+
WordPress Version3.0.1 or higher
Tested up to6.4.2

Pros

  • Feature-rich with 179+ capabilities.
  • Universal inbox streamlines communication.
  • Lightning-fast live chat widget.
  • Centralized call center functionality.
  • Customizable customer portal.
  • Comprehensive reporting for insights.
  • Mobile apps for on-the-go support.

Cons

  • May have a learning curve due to extensive features.

Pricing

LiveAgent offers various pricing plans to suit different needs, including a free account.

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Why We Listed LiveAgent?

LiveAgent stands out for its feature-packed, user-friendly approach to customer support. With a universal inbox, hybrid ticketing, and fast live chat, it’s a top pick for a comprehensive help desk solution on WordPress.

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8. JS Help Desk

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JS Help Desk is the ultimate customer support plugin for WordPress. It’s professional, user-friendly, and packs more features than most expensive alternatives. 

The best part? It’s completely free! Manage customer interactions seamlessly, from front-end ticket creation to unlimited agent support.

Specifications

Version2.8.3
Active Installations5,000+
WordPress Version5.5 or higher
Tested up to6.4.2

Key Features

  • Front-end ticket creation for users.
  • Visitor/guest tickets for hassle-free support.
  • Unlimited tickets and agents for a robust system.
  • Powerful filters and sorting for efficient management.
  • GDPR compliant with erasing data requests for user privacy.

Pros

  • Video tutorials for easy understanding.
  • Responsive design for accessibility on all devices.
  • Easy-to-use HTML editor for customization.
  • RTL language support for wider accessibility.
  • Multi-language support with 35+ translations.

Cons

  • Limited premium addons for advanced functionalities.
  • A paid support addon is available separately.

Pricing 

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Why We Choose JS Help Desk?

JS Help Desk stands out with its comprehensive free version, making professional customer support accessible to all. 

Its user-friendly interface, unlimited ticketing, and GDPR compliance make it a top choice for WordPress support systems.

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9. KB Support

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WordPress whiz! Ready to make your customer support a walk in the park? KB Support is like having a magical helper for your WordPress site. Imagine this – no code mumbo-jumbo, guests feeling welcome, and a slick design. Yes, KB Support brings all that and more!

Specifications

Version1.5.91
Active Installations2,000+
WordPress Version4.1 or higher
Tested Up to6.3.2
PHP Version5.4 or higher

Why KB Support Rocks?

  • Customize forms effortlessly.
  • Guests can submit tickets like VIPs.
  • Responsive design for all devices.
  • Sequential ticket numbering for order.
  • Built-in Knowledgebase for quick fixes.

Cheers to the Pros

  • Get email updates for every ticket move.
  • Collaborate with an unlimited dream team.
  • Keep secret notes visible to agents.
  • Group customers for super-smooth management.
  • Customize easily with shortcodes.

A Dash of Reality

  • The Free version has its limits.
  • Some integrations need extra coins.

Pricing 

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Why It’s Our Fave

KB Support is like the BFF of WordPress support. Simple, responsive, and that built-in knowledge base? 

Genius! It’s not just a plugin; it’s your support buddy, making things easy and fun. Ready for a stellar support experience? KB Support is the magic word!

10. Freshdesk

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Freshdesk, your ultimate support companion, simplifies your helpdesk journey. Whether you’re a beginner or a seasoned user, Freshdesk offers intuitive solutions tailored to your needs.

Specifications

Version2.3.4
Active Installations1,000+
WordPress Version3.4 or higher
Tested Up to6.3.2

Features

  • Seamless setup for new users
  • Vibrant community hub for peer support
  • Video library with categorized playlists
  • Agent training academy for hands-on learning
  • Robust knowledge base for expert insights
  • Quick configuration for channels and brand personalization

Pros

  • Intuitive setup
  • Engaging community
  • Rich video resources
  • Effective agent training
  • Comprehensive knowledge base

Cons

  • Limited advanced features
  • Occasional slow response

Why we choose Freshdesk?

We choose Freshdesk for its user-friendly interface, strong community support, and robust training resources. It aligns perfectly with our commitment to hassle-free customer support.

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Final Thoughts 

Hey WordPress buddies, let’s break this down like we’re chatting over coffee. Picking the right support for your WordPress site is a game-changer. After all we’ve covered, if you’re still unsure, no worries – I’m here for you. 

In my book, Hive Support is your tech-savvy buddy acing customer support. And guess what? Awesome Support and Zendesk are the cool team players you want on your side. 

So, imagine this trio – Hive Support, AwesomeSupport, and Zendesk – your ultimate support dream team for a top-notch WordPress site. Time to make your site a customer support superhero!

FAQs: Your FAQs Answered

How do I choose a ticketing system?

  • Easy to use.
  • Work together seamlessly.
  • Connects with other tools effortlessly.
  • Helps customers through various channels.
  • Provides reliable and clear reports.
  • Grows with your business.
  • Excellent customer support.
  • The smart choice for stress-free support.

How do I create a support ticket in WordPress?

Let’s set up your WordPress support system like a breeze!

Step 1: Get started by installing and activating the WordPress Helpdesk & Support Plugin.

Step 2: Dive into the Setup Wizard – it’s your ticket to hassle-free configuration.

Step 3: Give it a test run! Submit a support ticket on your site’s front end.

Step 4: Keep the conversation flowing by responding promptly to support ticket submissions. Easy, right?

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